STUFF WE GET ASKED A LOT
CAN YOU CLEAN ANY DRESS?
We have a range of special processes available and have a choice of several cleaning machines and different solvents to make sure your dress is cleaned correctly.
We can clean almost any dress but occassionally due to certain embellishments on a dress we may recommend that your dress not be dry cleaned. In this instance we will contact you to inform you and will refund the cost of your cleaning.
WILL ALL THE STAINS BE REMOVED?
Delicate materials require gentle treatment and sometimes this limits our ability to treat ingrained soiling or time-set staining. We will use our experience to choose which solvent and process to use and to recognise where to stop before risk of damage to the dress.
We are often asked about this but it is sometimes impossible to guarantee the removal of every mark and stain from every type of material. In general we advise customers to be extremely wary of any company that profess to do so.
On some fabrics there may be a degree of ‘shrinkage’ depending on the material and type of cleaning required, however, this is rare. What we will guarantee is that we will always try to achieve the best results possible. In most cases this will indeed be a completely clean wedding dress.
IS MY DRESS INSURED?
Dresses are automatically insured for loss and damage at 50% of the purchase value whilst in transit and processing where the cleaning process is found to be at fault. On occasion, we may ask for an ‘Owners Risk’ form to be completed where there is no care label in the dress or the cleaning process advised by the manufacturer is contrary to our knowledge or professional recommendation.
In the extremely rare event where a claim is necessary an independent valuation may be obtained.
SHOULD I USE A STORAGE BOX?
Once clean your dress needs to be stored away to prevent any damage to the dress over time. Leaving it in polythene in your wardrobe or attic can damage the dress. Our boxes are made from pH neutral materials preventing any yellowing or discoloration.
Unlike plastic coverings, boxes allow the fabric to ‘breathe’ which eliminates the risk of mildew or oxidation. Boxes protect from exposure to light and dust which will cause uneven marking of the gown over time.
Textile care experts recommend boxing and then storing in a spare room. The attic is not advised as there are regular extremes of temperature.